Keys

Return all keys during the final day of your tenancy agreement.
Do not leave the keys in the apartment or keep them after your tenancy agreement has ended.

If you are unable to collect the keys yourself, you can authorise another person to collect them for you.

Email the authorisation to DAS Customer Service at dasaspa@das.fi. Include the following information:

• your name and date of birth
• the name and date of birth of the person you authorise.

The authorised person must present a valid proof of identity when collecting the keys.

The number of keys you receive when you move in depends on the type of apartment. If necessary, you can request additional keys free of charge up to the maximum number shown in the table.

 

Apartment type	Keys provided when moving in	Free additional keys	Total number of free keys
Room in a shared apartment	1	1	2
Studio apartment	2	0	2
Two-room apartment	2	2	4
Three-room apartment	3	3	6

All additional keys must be ordered through DAS. You are not allowed to have additional keys made yourself. If you do so, the locks will be rekeyed and you will be charged for the cost.

Depending on the property, the keys may open:

• the main entrance
• the door to your apartment or room
• your letterbox
• the padlock of your apartment-specific storage unit.

Do not try your key in doors that are not connected to your own apartment. Using the wrong key may damage or break the lock. In the worst case, the entire lock may need to be replaced.

1. submit a Note of fault immediately
2. notify DAS Customer Service as soon as possible.

If you have left your keys inside the apartment, call the door-opening service.