The Finnish Act on Residential Leases,
other Acts and Decrees on apartments, building, and renting, the guidelines of
the Finnish Government, the housing funding authority and its guidelines on
tenant selection criteria and caretaking of the buildings that have been
State-subsidized, the national Act on public order, and our own rules and
guidelines regulate the foundation.
The tenants may contact the whole staff
of the foundation in regards of problems related to their living. If you feel
like you have been treated unfairly or impolitely, you can approach management
level (Customer Service Manager or Maintenance Service Manager) or Managing
Director. The final level is to deliver the complaint to the foundation’s
If the dispute cannot be solved within
the foundation, it can be taken to the local district court. In cases of
complaints and disputes, all parties have the right to express their point of
view during all stages of processing the complaint or dispute and all parties
are informed the final result.